Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and Returns must be approved by Havaianas Thailand before the item is sent back. Any items returned without prior approval will not be accepted

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected]

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and clearance items . Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items at more than 30% discount or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund request has been approved. If approved, the refund will be processed only to a bank account registered in Thailand. We are unable to process refunds to overseas bank accounts. Customers are responsible for providing accurate Thai bank account details to facilitate the refund process.

Please note that it may take additional time for your bank to process and credit the refunded amount to your account.